Planet One Reality Limited are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect and hold about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. 

We appreciate how important your privacy is and recognise that we are being trusted with protecting it, so the purpose of this privacy notice is to give you a clear explanation about how we collect and use your personal data.

We think it’s important that you read this privacy notice in full so that you understand what data we collect about you, how we collect, use and look after that data, what privacy rights you have and how the law protects you.

Important Information and who we are

This privacy notice aims to give you information on how Planet One Reality collects and processes your personal data through your use of this website, purchasing products or services from us, contacting us over the phone or by email.

For all of our services, the data controller – the company that is responsible for personal data – is Planet One Reality. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. You can contact our DPO by emailing us info@planetonereality.co.uk. If you’d prefer, you can also write to us at Owls Barn,Coldcroft Farm, Glasshouse Lane, Huntley, GL19 3HJ


The information we collect and how we use it

Planet One Reality Limited have different circumstances when we collect and use data. For all data we hold it based on there being a Legitimate Interest. A summary of the different approaches is detailed below.

  • Website Statistics

    We use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties.

    These statistics will not include information that can be used to identify any individual.

  • Website and Conference Contact Forms

    We use the personal information of name, organisation, telephone number and email address as submitted on the website contact form or at a conference, in order to provide information of interest back to the individual.

  • Conference Lists, Bought in Data Lists and Business Partners

    The majority of the information held is in the public domain on the internet or LinkedIn, or supplied by conference organisers or through specialist databases which have been commercially acquired. Data held would include Organisation Name, address and social media links.  The only personal data (other than names) that we hold are email addresses and telephone numbers. We use this information to enable allow us share information regarding products and services which are relevant to the persons business.

  • Customers, Distributors

    We use the business name, address and the VAT number as well as contact name, phone number and email address in order to process orders from customers. This is all provided through an account form or a purchase order. The data is held on a specialist password controlled and cloud based accounting software which is only accessible by our finance team.


Our use of cookies and other information web traffic storage technologies

A cookie is a text-only string of information that a website transfers to the file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

When you visit our website we send you a cookie. Cookies may be used in the following ways:

To help us recognise you, so that you do not have to re-key your registration details.

To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.

To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.


Two types of cookies may be used on this website: (1) session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site; and (2) persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).


Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. In order to block or delete cookies, select the "Contents & Index" tab under the "Help" menu of your internet browser and type in "delete cookies" or "block cookies" to find a step by step process of how to undertake such actions.


Sharing your Personal Data

For customers and distributors who have purchased goods or services from us, we will need to share the data with our logistics partner so that goods might be dispatched.

Where we process your personal data

Although we process your data within the European Economic Area ("EEA"), owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to other countries outside the EEA that do not have similar protections in place as the EEA regarding your data and its use as set out in this policy. By submitting your information you consent to such transfers outside the EEA.


How we protect your information

The internet is not a secure medium. However, we have put in place various security procedures to protect your information. All personal data is held in a password protected cloud based database. Access to that database is limited to key members of our company staff only.


How long we will keep your data

We will only keep your data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.


Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business. You will be informed of any change in ownership in our business.


Updating your details

If any of the information that you have provided to us changes, for example if you change your e-mail address, name or other details, these can be changed by contacting us. If you would like your details removed completely, you can also request this by contacting us (www.planetonereality.co.uk/contact-us).


Your consent

By submitting your information on the website, contact forms, online orders as well as account forms you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes to the way in which we use your information so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.


Your Legal Rights

You have lots of legal rights relating to your personal data, including

  • The right to request access to your personal data.

  • The right to request correction of your personal data.

  • The right to request erasure of your personal data.

  • The right to object to processing of your personal data or to withdraw consent. Remember, you can always stop direct marketing messages via the preference centre in your account, by clicking on an unsubscribe link in any of our emails or getting in touch via email, phone or post.

  • The right to request restriction of processing your personal data.


If you wish to exercise any of the rights set out above or if you have any questions or a complaint, please contact us. We’ve tried to make it really easy for you to stop any direct marketing messages by clicking on an unsubscribe link in any of our emails or getting in touch via email, phone or post


How to contact us

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please contact us (www.planetonereality.co.uk/contact-us).